More Letters: Does PCI DSS and GDPR Complement One Another? [the GDPR Series (19)]

Article excerpts from a forthcoming book – 99 Articles on the GDPR Summary: A PCI DSS compliant organization can rest assured that the demands of PCI DSS regarding the technology, processes, and procedures can be extended into this new arena of GDPR compliance. PCI DSS is an industry standard while GDPR is a legal regulation.…

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Will Artificial Intelligence Be Required to Enter an Age of Transparency (Article 22) [The GDPR Series (18)]

It’s increasingly becoming evident that digital transformation not only entails changes in business models but also the automation of tasks. So while improvements in business may continue to arise, much of this transformation requires existing data to be used for future decision-making processes. At times, personal data may be used without consent or knowledge of…

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Can International Partnerships Be Regulated? [the GDPR Series (17)]

Article excerpts from a forthcoming book – 99 Articles on the GDPR Summary: Yes through business-to-business agreements that state necessary steps and consequences for non-compliance to the GDPR. Partnerships put organizations at risk due to non-compliant data transfers Take care in accepting PII data from partners EU personal data should be protected through agreements and compliance…

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How Can I Add Value? (Customer Contact Centers): [the GDPR Series (14)]

Summary: A focus on customer contact centers and GDPR can allow businesses to build strong bonds of trust and drive incremental revenue streams and ultimately competitive edge. Customer contact centers can be a point of great value addition while supporting GDPR. Companies can extend GDPR style protection through their contact centers. Training, recording and outsourcing…

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Watch out for the Opt Out: [the GDPR Series (11)]

Summary: The transition from “opt-out” to “opt-in” consent will affect the close and delight states of the marketing lifecycle. GDPR’s “opt-in” clause to hit marketing efforts of organisations. Silence, pre-ticked boxes or inactivity should, therefore, will be forbidden as consent henceforth. Eric Johnson’s study highlights that GDPR consent will halve list growth. Article excerpts from…

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